At Bikecraft, we want you to love your gear. If for any reason you’re not completely satisfied with your purchase, our returns policy is here to help.
You can return apparel and accessories within 28 days of purchase.
Items must be unused, unworn, and in their original packaging.
Customers are responsible for return postage costs.
For hygiene and safety reasons, the following items cannot be returned unless faulty or in their original, unopened packaging:
Helmets
Underwear
Sale or clearance items
Full refunds will be provided for eligible returns.
Exchanges are available upon request — simply let us know if you’d prefer a different size, colour, or product.
Your rights under the Australian Consumer Law (ACL) apply. If an item is faulty, unsafe, or not as described, you are entitled to a refund, replacement, or repair at no cost to you.
Please contact our team at sales@bikecraft.com.au or call 07 4035 2300 before sending any item back.
Our team will provide instructions and confirm eligibility.
Once we receive your return, we’ll process your refund or exchange promptly.